Return Policy

For any issues related to the systems or accessories ordered, please contact Customer Service any time between 10:00 AM and 10:00 PM Monday through Friday.

Within 45 days of your purchase of any Hälsa Baby product, you may return it and receive a full refund. The following are non-refundable:

• Shipping and handling charges 
• Taxes paid (such as state, customs, or VAT) 
• BabyLiveAdvice™ Subscriptions

To qualify for a refund, you must meet all of the following conditions:

• Initiate a return within 45 days from the date of purchase;
• The product must have been originally purchased from our website, halsababy.com 
• Return the system and/or accessory, including all parts included in the original packaging, in good working physical condition.

You may initiate your return here.

Once the return has been initiated, you will receive an email with a shipping label and information on how to pack and track the product. Once we receive the product, our team members will inspect it for damage. We will issue a full refund to you within approximately ten (10) business days, unless (i) you ordered a replacement, in which case we’ll send you a new product, or (ii) the product you returned is physically damaged, in which case we reserve the right to issue either a partial refund or no refund based on our assessment of the damage. We will notify you if your return is accepted or declined.

If your return fails to meet any of the above conditions, we reserve the right to issue either a partial refund or no refund based on our assessment of the damage. We will notify you if your return is accepted or declined.